Workplace Mediation
&
Conflict Coaching
 
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Workplace Mediation

Unresolved conflict costs everyone—the organization, the people involved and ultimately, the clients. Calling in a conflict resolution professional can help restore cooperation and increase the bottom line.

CONFLICT: PROBLEM OR OPPORTUNITY?

There is growing awareness that conflict is unavoidable and inevitable. Wherever human beings gather, the potential for conflict exists. Whether the experience is destructive or constructive depends on how they respond to it. With this knowledge, conflict friendly workplaces are catching on to the fact that conflict presents an opportunity to learn how to do things better.

We help you capitalize on that opportunity by working with you to ensure your workplace is conflict competent and provide options such as mediation, to supplement your conflict resolution policies.

UNRESOLVED CONFLICT COSTS

Did you know that:

  •   Much of the of stress in the workplace is attributed to interpersonal conflict. Stress can lead to serious physical illnesses and contribute to feelings of frustration, anger and hopelessness. In Canada, the annual cost of work time lost due to stress is estimated at $33 billion or more.
  •   30% to 40% of a manager's daily activities are devoted to dealing with some form of conflict.
  •   Employees' and managers' inability to effectively manage and deal with anger and conflict in the workplace can result in a tremendous loss of productivity. Emotional intelligence is equally as important as technical knowledge to developing successful businesses and careers.

Many disputes are interpersonal in nature and not covered within union or other contracts. Those with no clear conflict-resolution processes have only one recourse—costly litigation. In recognition of this, employers in organizations both large and small, are providing other options. These are called “interest based” processes, such as mediation. For small businesses, something as simple as providing employees the option of calling in an outside mediator to help resolve a difficult issue before it escalates can relieve tensions, and maintain a healthy work environment.


BENEFITS

Preventive approaches, such as mediation equips and empowers employees and managers to more positively shape their own working environments and gets results:

  •   Specific disputes can be resolved as they happen, turning adversaries into collaborators.
  •   With the mediation option available, staff will be less likely to leave conflicts unresolved or avoid them.
  •   Productivity and morale are enhanced by the resolution of specific disputes and by the knowledge and confidence that there is a way to resolve disputes when they arise.
  •   Parties in mediation learn more effective communication and problem solving skills they can bring back to the workplace. 
  •   With the introduction of mediation into an organization's conflict management processes, harassment and equity complaints are significantly reduced.


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